This isn't the kind of experience we want you to have with our QuickBooks Point of Sale (POS) Pin Pad, @RobG2. That's why I'm here to guide you on what actions you need to take care to the issue.
Currently, we have an ongoing investigation about Lane 5000 PIN Pads when processing POS transactions. Rest assured that our product engineers are actively working to resolve this issue as soon as possible.
In line with this, I suggest contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-51552 to our representatives as your reference. Then, you can also verify if it'll be best to return your V19 while still under the 30 day free trial period.
To make sure we address your concern on time, contact us within Monday to Friday, from 6:00 AM to 6:00 PM PST.
Additionally, here an article that'll further guide you in managing your QuickBooks POS account: FAQs. It includes topics about software and hardware installation, data management, and financial exchange to name a few.
Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about QuickBooks POS Pin Pads and other payment terminals. I'm just around to help. Take care.
