Level 1

Hello, I try to reach the chat function from QBO but it seems not active anymore. Is that possible? Is there still a live service?

QuickBooks Team

Other questions


Hi there, Alexlukas.

Please know that our live chat support option is still active and working. Our Customer Care Team is available from Monday to Friday, 6:00 AM to 6:00 PM Pacific Time.  Although, there are times that you may experience a longer wait time during busy seasons due to the high volumes of chats that received.


Aside from messaging, you can also utilize the Get a callback option. This way, our next available expert can contact you at your convenience. Here's how to do it:


  1. Go to the Help icon.
  2. Select Talk to a human.
  3. Enter "Talk to a human" again in the search bar.
  4. Choose I still need a human, then click Contact us.
  5. Select Get a callback.

If your concerns aren't account-specific, I encourage posting them here so that the Community Team and other QuickBooks users can help you out. Additionally, you can always check our Community articles if you need some reference in completing your other tasks in the program.


Feel comfortable to tag me below if I can be of any other assistance. I'm looking forward to helping you out.