Level 1

Error Message Payroll 131

When I go to make a backup, my client receives an error message. I have to run a rebuild. After running the rebuild, it states that "error (payroll) 131" could not be fixed. It then says to verify Payroll item: Invalid tax authority. Rcrd = 15. Ref = 823. 

Details: List: 'Payroll Item', record name: 'Child Support', List: 'Name', record name: '(deleted)'


I have reviewed the payroll item to make sure that it looks set up correctly. There is only one employee that was set up for Child Support. So I am not sure why the error came up??? It appears that the record is ok. I am at a loss as to why this error message came up.

QuickBooks Team

Other questions

Hi there, CapsaccountingPro


Thanks for taking the time to reached out to us. I'm here to guide you to the right support and make sure you'll get the best help with the payroll you're getting. 


I appreciate the steps you've done just to resolve this issue. In this case, I encourage you to get in touch with our QuickBooks Desktop Payroll Support Team. They will be able to pull up your account to check your paycheck transactions with payroll item and investigate this further. 


Here's how to contact our phone support: 

  1. Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

For future reference you can check this article: https://community.intuit.com/browse/quickbooks-desktop-payroll-diy-general.


Please know that you're always welcome to post in QuickBooks Community if you have any other concerns. Wishing you and your business continued success. 

Level 1

Other questions

Okay, what I just did to fix mine was to print a Payroll item list.  I saw that the 2 items the error listed were missing the Paid to Name.  I added the names. Then I made a backup of company. when it completed, I restored the file I just backed up and it restored with no errors. Hope this helps.