Hi there, CapsaccountingPro.
Thanks for taking the time to reached out to us. I'm here to guide you to the right support and make sure you'll get the best help with the payroll you're getting.
I appreciate the steps you've done just to resolve this issue. In this case, I encourage you to get in touch with our QuickBooks Desktop Payroll Support Team. They will be able to pull up your account to check your paycheck transactions with payroll item and investigate this further.
Here's how to contact our phone support:
- Click this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
- Select your payroll subscription.
- Choose Payroll for the topic.
- Click View Contact Info to get the phone number.
For future reference you can check this article: https://community.intuit.com/browse/quickbooks-desktop-payroll-diy-general.
Please know that you're always welcome to post in QuickBooks Community if you have any other concerns. Wishing you and your business continued success.