Other questions

I thank you for the complete details you've shared, @tatianaguridova-.

Let me walk you through in cancelling your duplicate account and in sending a refund request.

You can easily login to your QuickBooks account and check its company ID. Once you've located the company ID of the duplicate account, you can proceed to the cancellation process. Here's how:

1. Log in to your QuickBooks Online account.
2. Once opened, go directly to the Gear icon. 
3. Click Account and Settings under Your Company.
4. Select the Billing and Subscription tab, you'll see your company ID from there.
   

Once verified, you can now start the cancellation process and request for a refund. 

1. From the left menu, click Billing & Subscription.
2. Under QuickBooks Online, click Cancel subscription.
3. Choose Continue to cancel.
   • ​​​​​​​If asked, select Continue to cancel again. 
4. Select a cancel reason and click Return Product/Duplicate .
5. Wait for the confirmation that the product return was submitted successfully.
6. An email will be sent to you as your refund is processed.
7. Click Submit and cancel subscription.
8. Select Got it.

You're eligible for a refund under our satisfaction guarantee if you subscribed within 60 days of the purchase date. Once completed, you'd receive an email notification containing your cancellation details. Also, you can browse these articles as additional references on how to manage your account:

• What happens to your data after you cancel
• Request a refund for your QuickBooks product
• Cancel your QuickBooks Online subscription or trial   

Always know the Community team is available 24/7 to answer your questions. Just leave a reply below and we'll surely help you through it. You take care and stay safe!