Thanks for following up with the Community, Dianem6.
For your user to have access for viewing and printing checks, you'll want to make sure you've configured their roles properly. I understand you're saying you've confirmed that they're set up how Tori B's steps outlined, but I'd recommend double checking; specifically with steps 2 through 9. That process will assure that their roles are prepared to use.
Once you've finished editing your roles, you can assign them to the user. This is gone over in steps 10 through 12 in Tori B's post.
If you've confirmed that they're set up correctly, but the user continues reporting that they're encountering an error message when trying to print checks, please get back with me here. I definitely want to make sure this is working properly for you.
I'll be here to help if there's any questions. Have an awesome day!
