QuickBooks Team

Payroll and STP

Hi clark-dentalab7,


We saw this issue a while a go and boiled it down to the browser's display being zoomed in, hiding the finalise button from the screen. Please try the below work around to finalise the pay run:


  1. When in the pay run next, follow the normal prompt to finalise the payroll.
  2. When you get to the message "You are about to finalise the pay run"
  3. On your keyboard press Control or Command then next you can press the minus ( - ) button to zoom out on the screen. You may need to select it twice. 
  4. This should then display the Finalise button. 


If this doesn't work I would encourage you also to try a browser troubleshoot through the steps here which includes trying a different browser. Of course if the issue persist please don't hesitate to reach out to our friendly support staff by clicking here.