Hello robert176, You mentioned that during a pay run, you encountered issues with splitting payments to the employee's super fund. Can you explain exactly what the problem is? 

Since you said that the employee doesn't have any super payments or fund details provided, this could be the reason you are having trouble splitting or processing the payment. This is because the system calculates the Super Guarantee (SG) amount but has no SuperStream-compliant fund details (Fund Name, USI/ABN, and Member Number) to assign it to.

To correct this, collect the required super information from your employee. Under Australian law, a new employee must be offered a choice of fund using the Superannuation Standard Choice Form. Once done, you must update the employee's payroll profile with the correct super fund information. 

Here's how:

1. Navigate to MyApps, then select Payroll.
2. Click on the Employees tab.
3. Select the new employee who has no super fund details yet.
4. Enter the details they provided in the Super Fund section.

Since you had an error in the original pay run, the next steps depend on its status. If the pay run is UNFINALISED, go back to the open pay run. The system should now correctly calculate and attribute the super contribution amount to the newly added fund. If not, click Recalculate under the Action drop-down list in the Pay run. Then, select Finalise and Lodge the pay run with the ATO via STP.

If the pay run is FINALISED, unlock and recalculate it to apply the changes.

Feel free to reach out again if there's anything else you need help with regarding payroll or other concerns

Thanks for reply KiazzymaeC.

That was the error message from QB. We werent trying to split anything. QB was??

We tried all of those things but they still didnt fix it.

We had to make a new employee detail and then delete the first one and then it worked.

To me the issue laid in the way QB set up the employee and the Super Fund. The employee is only 15 and wont be eligible for super based on hours worked. When we looked in the Super fund details of that employee, it was completely blank. When we looked in the Super Fund details of similar employees they all said No Fund Chosen. This seems to be what the issue was.

Gremlins.

Thanks anyway.