Hey millage traker,

Using QuickBooks Online to automatically record mileage logs is the best way to make sure you're all set to claim your trips on your tax return. As QuickBooks Online and Self-Employed operate on separate platforms, mileage tracked in one account isn't transferable to the other. This ensures trips are accidentally claimed multiple times. Once your device is set up correctly, you should be able to automatically track your trips. Check out this handy article to make sure you have the correct settings: Track mileage in QuickBooks Online 

If the option to track mileage is still missing, please reach out to one of our agents so we can investigate the issue further. Choose from the methods below to get in touch.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't be afraid to contact us! The earlier we start tracking trips, the more accurate it'll be.

I have read that article before, I don't have any option for millage in my iOS Quickbooks Online

I checked under settings, Privacy, location services, there is nothing for Quickbooks online

I also checked under motion and fitness and there is nothing for Quickbooks online there

I double checked and everything is up to date

Hi there. If you're having trouble locating the Mileage option in QuickBooks Online based on the advice in the article shared above, I'd recommend reaching out to our tech support team for further assistance. Our agents have the ability to share your screen and can help you navigate the account. 

Hi AddieC

I have contacted your tech support team and were unable to resolve this issue

Thanks