Moderator

Payments

Hope you're good today, The_Accountant.

 

If you're referring to the deposit page, we can try a few basic troubleshooting steps since QB will allow you to choose a liability account.

 

You can try using a private browser. It doesn't store local files or cache we'll know if it is a browsers related issue.

 

You can follow these shortcut keys for the private browsers:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Internet Explorer: Ctrl + Shift + P
  • Safari: Command + Shift + N).

 

If you're able to choose a liability account, you can now go back to your original browser and let's clear the cache. It allows your browser to function more efficiently. You can check out this article: Clear my browser cache. 

 

You can also use a compatible browser with QBO. Alternatively, you can create a Journal Entry to record this transaction.

 

Let me know how it goes for you. I'll be right here to help you out.