Thank you for providing the details, carrrrrlos.
The ACH payment usually takes 2-5 business days to be posted on your account. Since it has been more than 10 days, I recommend reaching out to our Payments Support. They will be able to check your account and trace the deposit.
Make sure to select the support for QuickBooks Online Payments & Merchant Service Center.
Stay in touch with me if you have other questions about the lead times.