Level 1

Reconciliation Issues with Merchant Services

When Merchant Services receives payment all invoices should be and are marked "PAID".  The problem is not all payments are posted to a cash account.  Some payments post to the "Undeposited Funds" as they should, and others do not post to any cash account.   So, when the Merchant Services Deposit is made to my bank and subsequently imported to QBO the deposit does not have a payment record to link to.

 

Is there a fix for this?