Re: I'm suddenly having issues connecting my Quickbooks Online account with our bank. For whatever reason, our bank stopped syncing up with our QB account in the last month.
I too can't connect to my Suntrust Account through QBO. I sent an email through my Suntrust account and was told "Online Cash Manager is not required to enroll in the Direct Connect Service. Please know that you may self-enroll for Direct Connect by accessing the Direct Connect micro site below. Online Cash Manager is no longer required to enroll in the service."
It seems Suntrust is trying to charge us $25 per month to enroll in the Direct Connect service.