Hi again, @Carolynn33,


Ok I think I get the picture.  The sales receipt is still in QuickBooks, but when you're trying to match it's not coming up in the banking.  I think for this issue, a screenshare with one of our agents is going to be the best method of figuring out what's happening here.  Let me provide you with the contact information for support so you can get in touch with one of our agents.  They would be happy to help get this figured out:


Contact Payments Support