QuickBooks Payments FAQ

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Need help with QuickBooks Payments? Here is a list of articles that may help you with the most commonly asked questions.


Funding Status:

Find out when QuickBooks Payments deposits your money

Why are my funds on hold?


Manage Payments Account:

How to Reconcile an Account in QuickBooks Online

Request a rate review of QuickBooks Payments discount fees

Link your QuickBooks Payments account to QuickBooks Desktop

Link your merchant account (to QuickBooks Online)

Change password, security question, account email or user ID for the merchant service center

Change the email address you use to sign in

Receive important email messages from Intuit

Add an authorized contact to a Merchant Services account

Update your user ID, phone number, and contact information for Intuit


Card Reader:

Fix issues with the GoPayment and QuickBooks mobile app card reader

Order an Intuit Payment Solutions Magtek Card Reader

Install and use the USB Magtek card reader with a QuickBooks payments account

Order a GoPayment card reader

Set up your Bluetooth card reader in GoPayment

QB21 and QB31 Bluetooth card reader features and compatibility

Fix issues with the GoPayment and QuickBooks mobile app card reader

EMV Standard and Smart Chip cards
Process a credit card transaction with GoPayment


Payments Processing:

Why is my customer's card declined?

Process an eCheck or scan check payment (Desktop)

Void or refund transactions in QuickBooks Payments (MSC)

Process a credit card payment in QuickBooks Desktop


E-Invoice/Send Invoice:

Let your customers pay invoices online (QB Desktop)

How to let customers pay their invoices online (QBO)

Common questions about paying invoices online

Undelivered Invoices in QuickBooks Online


Refund Request:

Void or refund transactions in QuickBooks Payments (MSC)

Void or refund credit card payments in QuickBooks Desktop

Refund a customer's account balance or credit card sale

Refund a return to a gift card


Standard Subscription Cancellations:

Close a payments processing account