Did all the troubleshooting steps to reset my IE settings (trying to understand why a financial software would be using the least-secure browser around as it's default in-app browsing solution, but anyways. . .) I'm on a brand-new system, installed and configured in April, so my apps and everything are updated but I double checked anyways. Went back into Quickbooks - same issue: the contact us to chat page doesn't load. It shouldn't be this hard to get support on the product.