Level 1

Can a client pay more than a specific invoice using merchant services on-line payment?

I have a client who has multiple outstanding invoices and was interested in paying the balance in full with one online ACH transaction. I am aware it is possible for clients to make partial payments; can they also exceed the invoice amount?

QuickBooks Team


How was your day, @LQ Clark?


I'm here to share some information about processing online payment in QuickBooks Desktop.


The client can process partial and full payments for their invoices in QuickBooks. If their payment exceeds the invoice amount, you can enter a credit memo for the remaining amount as their balance and can be applied on the future invoices. Processing payments more than the total of the invoice is currently unavailable.


Here's how to record a credit memo:


  1. Select Credit Memos/Refunds from the Customers tab.
  2. Fill in the necessary information, select Retain as an available credit when saving the transaction.b6 1a.PNG

To learn more about receiving and processing payments in QuickBooks Desktop, check out this article.


I'm also adding this link which contains articles about managing your income and expenses for your future references while working with QuickBooks.


It has been my pleasure to help you today, @LQ Clark. If you have any other questions, mention my name in the comment section below. I'll get back to you as quickly as possible. Keep safe!

View solution in original post

Level 1


Thanks - to sum up the basic question & answer...

Q: When using the payment function on an emailed invoice, can a client make an ACH payment for more than the invoice balance?

A: No.  A client can make a partial payment, but not a payment larger than the invoiced amount when using this functionality.

QuickBooks Team


Glad to have you back, @LQ Clark.


Yes, you're right! The client can process partial and full payments for their invoices in QuickBooks Desktop QBDT. For more information, you can check out this article: Receive and process payments in QuickBooks Desktop


Here's more information on how to record a deposit: Record and make Bank Deposits in QuickBooks Desktop


Also, you can check out our helpful articles if you have other product-related questions in the future. 


Feel free to visit us any time if you have any questions about this topic or anything QuickBooks related. I'm always here to help. Have a good one!