Moderator

Payments

Welcome to the Community, @alwaysdrain.

 

To ensure that I'm on the same page, may I know if you're using QuickBooks Payments (Merchant Services)? If so, a disputed charge (also known as a chargeback) is recorded automatically on your Merchant Services Center. Our system will check for credits issued when a chargeback comes in, but on occasion, it will not be picked up automatically.

 

Additionally, once a merchant responds with a documentation of the chargeback, it can take up to 90 days to complete the refund cycle. It can sometimes take additional time for the following reasons:

 

  • The case is to be reviewed and processed.
  • Fraud/unauthorized charges.
  • Recourse to challenge.

 

If this shouldn't be refunded, I highly suggest contacting our Merchant Support team. They have tools that can pull up your account in a secure environment. They can also reverse the refund if you wish to.

 

Check out this link to get their most updated contact information: Contact Merchant Services Team.

 

To check some frequently asked questions about chargeback, refer to this article: Chargeback FAQ.

 

I want to make sure everything is taken care of for you, so please let me know how it goes or if you're referring to something else. I'm always here to assist. Enjoy the rest of the day!