Level 15

Payments

I treat Core Charge as an Other Charge Type item, because it is a Charge. Make a Parent Level item with two subitems:

Core Charge

Core Chg Refund

 

Use the Core Charge to Charge the customer on the sales receipt or invoice. Use the Refund item on the credit memo. Set up a custom report that shows only these two items, and now you can see how many/how much, and who, never returned it.

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