Hello, @asphaltdude.
I appreciate the details you’ve added to get me on the same page. I’d be delighted to provide some troubleshooting steps and ensure you’ll be able to utilize the Pay Bill feature in QuickBooks Desktop.
Beforehand, you’ll want to set up your desktop view in your Preferences as a One Window view. I’d be glad to show you how:
- Go to the Edit menu, then choose Preferences.
- From the Desktop View, go to My Preferences.
- From there, tic One Window.
- Click OK to save the changes.
Then, go back to the Pay Bills window. From there, go to the Preferences and toggle it back to Multiple Windows.
If you're still unable to pull up your Pay Bills window, I recommend utilizing the Verify and Rebuild Data tool to identify and resolve the most commonly known data issues within your company file. I’ll show you how:
- Choose Window, then Close All.
- Go to the File menu, and then click Utilities.
- Select Rebuild Data.
- Follow the onscreen instructions to back up your data.
- When the tool finishes, select OK.
- Navigate to the File menu, then click Utilities.
- Click Verify Data, then select Rebuild Now once QuickBooks finds an issue with your company file.
If you haven’t encountered any error messages, update your QuickBooks Desktop to the latest release to keep your software up-to-date and have the latest features and fixes.
Furthermore, I’d be adding these articles that may come in handy in your future tasks on how to pay your bills from within the QBDT:
You can always reply or reach out to us again if you need anything else with navigating QuickBooks Desktop or any QBDT-related tasks. We're always here to guide and assist whenever you need help. Keep safe always.
