QuickBooks Team

Payments

Hi there, @dkoch17.

 

Thank you for letting us know what's happening to your Transfer window. I can share some information why you're being unable to save and close the transaction.

 

We have received reports similar to this from other users. Our product team has been alerted, and an investigation has been opened to further look into this error message. While waiting for a resolution, you can create a journal entry for the meantime.

  1. Click the Plus icon.
  2. Choose Journal Entry.
  3. Enter the necessary information.
  4. Click Save.

We also would like to get your account information set up for email update. Please call our phone support to have you added on our list of affected users.

  1. Visit this link: https://help.quickbooks.intuit.com/en_US/contactus.
  2. Select QuickBooks Online.
  3. Select the issue/topic.
  4. Click the Get Phone Number button to see the support number.

I’m here to help you if you have other concerns. I will also make sure to add an update in this thread once I get some notifications. Have a good one.