I am very new to Quick Books, having just created my account a few days ago. I was thrilled with what I encountered until I saw what the email looked like. Both the complete, and summary, version are quite offensive. That large amount due, simply screams at one's customers. I wrote an email to customformstyles as was suggested and now wait and see. I fear I will end up joining those who end up saving invoices as a PDF and then emailing them separately, but I do wish this was not necessary.