Hello there, @MaryFerry.


Deposits and fees for payments processed through QuickBooks are automatically recorded to your bank account. If it doesn't match directly, you'll need to make sure your QuickBooks Payments account is configured to match and record automatically. 


Here's how: 

  1. At the top right, select the Gear icon.
  2. Choose Account and Settings.
  3. Go to the Payments tab.
  4. In the Chart of Accounts section, select your accounts and save.
  5. Check if the deposit account selected is the same with the account the payments get deposited to.

If the correct accounts are selected, I suggest giving us a call. You can contact our QuickBooks Payments Team to correct the setup of your account. You can reach them through this articleQuickBooks Merchant Services.


Keep me posted how it goes. I'll be around to help you further.