Thanks for reaching out to us here in the Community. ALlow me to jump in for a moment and help make sure this is taken care of.
Since you mentioned to @Pete_Mc that your POS is not connected to QuickBooks, may I know how did you record the transactions from your customers to QuickBooks? This will help me make sure that I can provide you with the best resolution for your concern.
I'm looking forward to your response, @KAOS. Have a great weekend.