Hi there, Jen191.
Thanks for trying the steps provided by my colleague and for sharing the results you’re getting. Since you’re still unable to format the voucher correctly, I’d suggest contacting our support team:
- Visit this link: https://help.quickbooks.intuit.com/en_US/contact
- Choose your product: QuickBooks Mac Desktop.
- Select any main topics and sub topics.
- Scroll down, and click the Get Phone Number button.
You can also visit this site if you have other concerns about QuickBooks for Mac: https://qblittlesquare.com/.
Let me know if there’s anything else I can help you with.