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Accountant Access - can't customize reports

One of my clients has given me accountants access for QB online. While I am able to access everything I need, for some reason I cannot fully customize any reports.  I am used to seeing many options for customization including filters by client, number format, previous period comparison, etc., however these options are not available.  I can only add/delete/reorder report columns.  How can I get the full report customization capability?  Thanks.