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Re: Accountant Access - can't customize reports

Hi mb3,


We're glad to have you here. I've got a few details to share about report limitations on each version of QuickBooks Online (QBO).


Access rights do not affect the customization of the report in QBO. It could be that the client is using Simple Start since this version offers basic customization. The higher plans, such as Essentials and Plus, let you customize the report further.


You can try checking the version of the client's account by following these steps:

  1. Click on the Gear icon.
  2. Choose Account and Settings.
  3. Go to the Billing & Subscription tab.
  4. Review the version in the Plan details section.

Just in case, you might want to check these articles for you reference:

That should do it. Let me know if you have any other concerns. I'm always glad to help.