QuickBooks Team
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Re: can't save files in a PDF format

It’s great to see you in the QuickBooks Community, @Bruce Zimmerman.


Running the QuickBooks Print and PDF Repair Tool is one of the steps performed to resolve printing, emailing or saving a PDF in QuickBooks. This will determine if there are damaged files in the printer/email components of the software.

 

Before proceeding, update QuickBooks to the latest release. This is to eliminate known issues you encounter using the old version.


Next, download the QuickBooks Print and PDF Repair Tool. Once completed, try saving the PDF file.

 

You can get the link from the article I provided below. If it doesn’t resolve the problem, make sure you have proper permission to the Temp folder in Windows.

 

Let me guide you on how to check it:

 

  1. On your computer, press the Windows key + R to open the RUN command.
  2. Type %TEMP% in the field box and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Go to the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.


Once it’s set to Full Control, save the PDF again within QuickBooks. If it doesn't resolve the issue, you can continue performing the steps in the Troubleshoot PDF and Print problems with QuickBooks Desktop article and go directly to Step 2.


This information should help you get back on track. If you have additional questions or concerns, reach out to me. I’ll be right here to help.