Level 2

Record daily sales... Followed template example creating sales receipt to record tax & sales. Sales receipt=$0. Do I have to match to automatically downloaded deposit?

QuickBooks Team

Reports and accounting

Hello @ksoupnator,


You'll need to associate the sales receipt to the correct bank account and match them. Let me help you with this.


Associating your sales receipt to a bank account allows you to match it with the transactions in your bank statement. Also, this refrains you from having duplicate transactions in QuickBooks.


To assign your sales receipt to the correct bank account, please follow the steps below:

  1. Open your sales receipt.
  2. Choose a bank account from the Deposit to drop-down.
  3. Click on Save and Close.

Then, you can now match your sales receipt with the downloaded deposit. Here's how:

  1. Click on Banking from the left panel.
  2. Select the downloaded deposit.
  3. Click on Find Match.
  4. On the Match transactions page, select the sales receipt.
  5. Click on Save.

For further guidance, you can read this article: Add and Match Downloaded Bank Transactions.


You can always let me know if you have any other questions. I'll be around to help.

Level 2

Reports and accounting

I don't know how it's magically gonna match a $0 sales receipt. It already has the correct bank account associated with it. No option to match. 

Level 2

Reports and accounting

I don't know how it's going to magically match a $0 sales receipt. It's already associated with the right bank account but no match. 

QuickBooks Team

Reports and accounting

Hello again, @ksoupnator.


Thanks for sharing to us the outcome of the resolution steps given by my colleague.


To match the zero receipt to the bank deposit, make sure the service item's Income account is associated with a bank. This is because QuickBooks will match the deposit based on the line item entered on the receipt.


When creating a transaction, use the item and enter a negative amount to zero out the sales receipt.



If you haven't created one, let's go ahead and set it up in QBO. Here's how:


  1. Go to the Gear icon at the top, select Products and Services.
  2. In the Products and Services window, select New.
  3. Select the Service type.
  4. Enter the new product or service details in the field boxes.
  5. In the Income account section, click on the drop-down and select your bank.
  6. Fill in the remaining boxes and click on Save and close.

I'm also attaching screenshots to visually guide you.



Then, go back to the register to check it. If you can see the transaction, let's go ahead and match it to the deposit.


For future reference, I'm addting articles on how to troubleshoot bank data issue.


This information will help you match the zero receipt to the deposit.


If there's anything else I can help you in QuickBooks, click on the Reply button and leave me a comment. I'll jump right back in to assist further.

Level 2

Reports and accounting

So I look at a deposit for $12.78 on 5/30/19

(register > click on the deposit > edit)

that I created a sales receipt for

(separate sales receipt created using the example from a  quickbooks article and has a balance of zero).


I see at the upper right (in the bank deposit screen for that specific deposit) there is a link "online bank matches."

I hover over it and see ...

Date  Type  Amount  Payee  Mode
05/29/2019  CREDIT  $12.78  DEPOSIT  Manually matched   (UnMatch - Button)
So the sales receipt is in fact dated on the 29th (which should probably be edited to the same day as the deposit, or not?
Sales receipt has a line item Retail Sales: Checks with amount of -$12.78 
Yet another deposit has no such match link and I see the $97 dollar deposit and the -$97 entry on the sales receipt.
None of the other sales receipts have that match info (no link at all)...
There is no link to even make a match, either.
Level 2

Reports and accounting

No where in this quickbooks article does it say you have to make a match after deposit has been entered.

QuickBooks Team

Reports and accounting

Hello ksoupnator,


If there's still no option to match, we can manually clear this transaction in QuickBooks Online instead.


Here are the steps:

  1. Click Accounting on the left panel.
  2. Select Chart of Accounts.
  3. Find the bank account and click the View Register link.
  4. Look for the sales receipt, and click it to see the options.
  5. Under the Reconcile and Banking Status (Indicated by a check mark), continually click on the blank field until you see the letter C. This status indicates that the transaction is cleared. 
  6. Click Save.

For reference, you can check this article: How clear, unclear, reconcile or unreconcile transactions.


If you have any additional questions related to adding or matching banking transactions, please let us know. Thanks.

View solution in original post

Level 2

Reports and accounting

@RenjolynC  Thank you so much for your help and response! 

Level 2

Reports and accounting

@Alessandra_B  If I didn't say thank you yet, Thank you!