This started in QB 2014 (possibly when I upgraded to OS X Yosemite) and I just upgraded to QB Mac 2015 and it’s still a problem.
1. Create invoice to be emailed upon payment.
2. Accept payment.
3. Go to File … Email Forms … and select the invoice to email.
4. Select me@mycompany as the FROM: email address. Email will go to Drafts folder.
6. Go to Drafts folder in Mac Mail. FROM email address is one of my other personal email addresses instead of my business email address.
I do not know how to get QB (or Mac Mail, for that matter) to keep what I setup in QB to send an invoice.
Solved! Go to Solution.
Yes, I have an account configured as outbound address.
Yes, the account is correct.
As far as "Use only this server" I could do that for the situation when I am emailing a batch or set of invoices all at once. That is, I could set it up for the biz address I need, do my invoice mailing, and then flip it back to Send Messages from....Account of selected mailbox" which is what I need for day-to-day emailing.
I have not totally solved this issue but here's what I did today: instead of having the email get docked in the Drafts folder, I just had QB send it. In this way the email address I selected in QB was honored.
Very frustrating and time consuming.
UPDATE: I just tried a third test but I did change the "from" account to display the correct account and I got the test email. The first two are still lost in space. This explains why my customers claimed they did not get their invoices.
I do have to manually change it even though it may show that it sent correctly (but showed the wrong account). Wish I didn't have to do this every time I send out monthly invoices. Yuk!
Check it out and let me know if this is not the case for you. As it is looks like a problem in Apple Mail.
I just set up my QB/Mail to do this. First you need to understand that you have TWO default sending email addresses. The first one is “controlled” in your Mail preferences > Composing > Send new messages from “email_address”. This only set the default sending email when you manually click on New Message. Sadly QB does not use that preferences. It uses a second order which is the first email address you have entered in your internet accounts. And it is a bit more complicated to set/fix. First, quit Mail & QB, go to System Preferences > Internet Accounts. For each email account you have, deactivate it. (You may have to reboot here). Then select your business account addresse and activate it. Do the some with the others in the order you wish. Restart Mail & QB. Try. It should works, at least it did for me. Btw, that address order has nothing to do with the order used in your mailboxes. So three “way” to sort your addresses which gives you quite a bit of flexibility. In my case QB is using our business address, manually I use my personel address and my first mailboxe received all the newsletters I have. . . Hope this works for you.