QuickBooks Team

Reports and accounting

Thanks for keeping me updated about the steps that you've tried, @neyerbj.

 

We can try to toggle one of your transactions to refresh the reminder on your QuickBooks. 

 

Here's how:

  1. Click on Customers at the top menu bar and hit on Customer Center.
  2. Refer to the Transactions tab and open any existing invoice.
  3. Put a checkmark on the Email Later option, then press on Save and Close.
  4. Enter the customers' email information and click on OK.
  5. From the Company menu, select on Reminders.
  6. Under Business Service Messages, select on You have forms to send, and the invoice will be displayed.
  7. Hit on Close after viewing the reminders.
  8. Reopen the invoice from the Customer menu.
  9. Uncheck the Email Later option.
  10. Open the Reminders option again from the Company menu. From there, the You have forms to send option will no longer show up.

If doing this doesn't make a difference, I recommend verifying and rebuilding your data. It can help fix data-related issues.

 

To do that:

  1. Go to the File menu, then hover over Utilities
  2. Select on Rebuild Data.
  3. On the QuickBooks Information window, select OK. Follow the on-screen instructions to save a backup.
  4. Let the tool repair your file. 
  5. When the tool finishes, select OK.
  6. Go to the File menu.
  7. Hover over Utilities and select Verify Data.
  8. Let the tool check your file for data issues.

For complete details about resolving data issues on the program, please see this link: Fix data damage on your QuickBooks Desktop company file

 

I'll be around to help if there's anything else you need. Happy Monday!

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