I am on QB Premier 2015. I created a customer credit memo by opening the original invoice, clicking on refund/credit which allowed me to edit the items on the original invoice to create my credit memo. When I finished and saved the credit memo, it asked me if I wanted to apply the credit memo to an open invoice. I said I did and it responded that that customer did not have an open invoice to apply the credit to. The original invoice is still open and has a partial payment applied to it. Is there another process to apply the credit memo to the open invoice balance? Should I create the credit memo another way? The current customer balance is correct after creating the credit memo.
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