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There is no RMA function in QB, so anything you do is a work around
There is no connection between customers and vendors for things like this either
If you use the inventory item on the credit memo, it returns to stock
then if you use that same item on a vendor credit, it is removed from stock
when it comes back, enter a bill and apply the vendor credit - that returns it to stock
the hard part of the above is you really need to use the average cost of the item as the credit amount. When it was returned to stock, that average cost was pulled out of COGS and assigned to the item, so you need it go back to COGS when you get the item to the customer, and that means a sale (see below)
If when you put it on the vendor credit you create a sales order for that customer with that item on it at a zero sales price, when you get it back create an invoice from the sales order (zero dollar) and get it to the customer
I add RMA to the sales order number so there is no confusion as to why it is zero dollar.
Is why you would not list the original inventory item on the Credit Memo. Make an "RMA Noninventory" type item for that same Product and use this for the Credit Value on the Credit Memo.
Then, use that same item for the Vendor Credit return, as well. That would be a PO.
"quickbooks is limiting us top word template sheet for returns"
You can make any template of the Credit Memo and the PO with the wording on them to be your RMA process: from customer to you and from you to supplier.
We track RMA's using the "Estimates" transaction. We modified the form template to make a "Return Authorization" document. Since it's using the Estimate function, it is not recording any sales or credits.
Just came across a very simple work-around on this... Not sure if this completely works for you, dpaul, but for those of you wanting to have some way to track an RMA like you can track a sales order: Just create your credit memo, but before you save it, click the "Mark as Pending" button near the print button. This makes the credit memo non-posting and this even prints out on your template like a watermark that it is pending. You may want to create a new template to use just for this, but after the material is received back to you, just click that button again ("Mark as Final") and it becomes a posting credit memo again.