Level 1

I have a contractor that keeps getting "Need W-9" message even though we have form & have even deleted his email so he won't be bothered further. How can this be stopped?

QuickBooks Team

Reports and accounting

Hey there, @vinews1978.


I hope you're enjoying the day. 


To clarify, did your contractor complete this form electronically or mailed in a paper form, and you manually entered the information for them? 


If your contractor has completed this electronically, please ask the contractor to check their email. There should be an option on the email itself that states, "Received this by mistake?". They can click that option and choose to block this email. But in which case they do not have this option, I recommend contacting support as they have the tools available to them to investigate this issue further. 


However, if you have manually entered the information for them and you've sent the invite for them to complete this electronically, you could do the same steps by blocking the email. Or instead of removing their email from their profile, change it to noemail@noemail.com, which is an invalid email. Below I've included the steps to contacting our technical support team should you need it. 


  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Click Contact Us to connect with a live support agent.

Please let me know if you have further questions or concerns. Just click the Reply button below. You can always reach out to the Community or me anytime you find you need help. Take care and have a great rest of your week. You certainly deserve it!