Thanks for getting back to this thread, @ajayfoto. Let me provide you insights regarding your concern.
There's no need for us to void the invoice since you've already created a refund for this transaction. However, you can void it if you didn't create a refund yet as long as you've already maid an internal agreement with your customer.
For your second concern, we have available agents online. You can reach out to them if you need any further live assistance. Here's how:
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