QuickBooks Team

Reports and accounting

I know what to do to fix this, Rafi Wasir.

You can record a new payment using the Receive Payment option, and then link the second one to the refund. This will zero out the negative balance that's showing in your customer's profile.

Here's how:

  1. Click the Plus icon.
  2. Under Customers, select Receive Payment.
  3. Enter the customer's name.
  4. Under the Outstanding Transactions list, check the boxes for the payment and refund.
  5. Click Save & close.

I'll be here if you have any follow-up questions on this.