Thank you for coming back with more details, David.
Yes, it's better if one can take a look at your P&L report to see your transactions. I would recommend reaching out to our Support team to check this out. They can use a screen sharing tool to see your setup, reports, and transactions.
You can follow these steps:
- Click on Help and choose Contact Us.
- In the text box, enter the summary of the issue and click Let's talk.
- Choose Message us or Get a callback.
If there's anything that we can help you at the moment aside from this, please don't hesitate to go back to this thread.