Thanks for reaching back out to the Community. If you're still having issues after trying the troubleshooting steps listed above, then I recommend contacting our Customer Support Team. They have the tools to look further into your account to see what's causing this to occur.
- Go to the Help icon in the top right-hand corner.
- Click Contact Us.
- Type in your question and press Let's Talk.
- Scroll down and choose to Get a Callback.
Let me know how it goes. I want to make sure that you're able to get back to running your business. Have a splendid day!