Thanks for checking your Merchant account, dso0216.
It would be best if one of our Merchant Support to check this further. They can start a screen-sharing session to gather more data on the issue. You can reach them from 6 AM - 6 PM Monday to Friday and 6 AM -3 PM PST on Saturdays.
- Click on Help and select QuickBooks Desktop Help.
- Select Contact Us at the bottom.
- Enter a summary of the scenario and click Let's talk.
- Click on Message an Agent. Have them connect you to the Merchant team.
Let me know if you have other questions in mind.