Let me share some information on how to resolve this, @dso0216.
If your customers made a payment through a credit card, it takes 1-2 business days to reach your bank. While bank transfers (ACH) payments can take 2-7 business days. You can check this article for more information: Find out when QuickBooks Payments deposits customer payments.
If you'd still like to contact our Customer Support for Payments, you can get their number through this link: Contact Payments Support.
Let me know if there’s anything that I can help. I’m always here to assist. Have a wonderful day!