Unfortunately, this problem has not been resolved. I contacted support and was told to wait and have customer who erroneously received the payment reverse the transaction in merchant services once it shows up in the bank. I had to go out of town all last week. Received an email from my customer that Intuit told her to write me a check and the $30 fee can't be refunded but she can get a credit through her monthly subscription.
Many issues with doing this way.
Confusing for the customer making the payment
Customer is on my wholesale QBO account so the credit will be from me.
Bottom line is this is a mess and Intuit is not taking any responsibility.