But the payment didn't bounce - for some reason when I signed in to my online merchant services account - through my web browser - the account was another customer's account. I didn't notice the account wasn't mine. I don't process many transactions through MS so all are manually entered through the web browser. I noticed the email receipt defaulted to another customer (who just so happened to have recently set-up an MS account). I simply changed the email to mine thinking it was the auto populate. Turns out I was actually in that customer's MS account and processed another customer's payment through their account! All very strange. Intuit CR couldn't seem to understand what I was telling her. I signed into what I thought was my MS account using MY password, etc. Never would I have thought my password would be able to access another customer's account. No the issue is getting the transaction straight so I get my money, and hopefully we get the fee reversed. I really think Intuit should look carefully into this issue.