Level 2

Invoice not attaching to email sent out

 
QuickBooks Team

Reports and accounting

Hi there, dlscornett. 

 

I'm happy to help you out. Below I'm including the steps to create and send invoices via email. 

 

Step 1: Create and send an invoice:

  1. Select + New.
  2. Then select Invoice or Send Invoice.
  3. From the Customer ▼ dropdown, select a customer. Make sure all of their info is correct, especially their email address.
  4. Review the Invoice date. If you need to, change the due date in the Terms ▼ dropdown.

    Tip: Net refers to the number of days until the payment is due. The default is 30 days, but you can change the due date if needed.

  5. From the Product/Service column, select a product or service. You can also select +Add new to create a new product or service right from the invoice.
  6. Enter a quantity, rate and change amount if needed.

    Note: If you see the Flat rateBy hour, or By item options, this means you're in Business view. Your experience is slightly different.

  7. Select the Tax checkbox if you need to charge sales tax.
  8. When you're ready to send the invoice, select Save and send. Or, if you're using QuickBooks Simple Start, select Send.

If you want to send the invoice later, select Save and close or Record if you’re using QuickBooks Simple Start.

 

Print invoices or get a link to share with customers:

 

Want to send your customers a paper invoice? When you're finished with an invoice, select the Save and send ▼. Then select Print or Preview. You can send customers a link over SMS or a messenger service so they can view their invoice. When you're finished with an invoice, select the Save and send ▼ and then Save and share link. You can copy the link or select Copy link. Customers can view and pay for their invoices from the link.

 

Step 2: Review open invoices:

 

Any time you want to review your invoices, go to the Sales menu and select the All sales tab or Invoices tab. Check the Status column to see where invoices are in the sales process. You can also go to the Customers tab and open a customer's profile to see their invoices. Tip: Before you get paid, QuickBooks puts open invoices into your accounts payable account. You'll see this account on your Balance Sheet and other financial reports.

Need to notify customers about upcoming invoice due dates? Here's how to send them a reminder message.

 

Step 3: Receive payments for invoices:

 

If you use QuickBooks Payments, customers can pay their invoices directly by credit card or ACH transfer. We process and handle everything for you. When you get paid, QuickBooks puts transactions into the correct accounts. If you use an external platform to process payments, you can easily keep track of payments as well. Follow the steps to record invoice payments manually.

 

Step 4: Enhance your invoices:

 

Want to personalize your invoices? Here's how to create custom templates. If you're a project-based business, you can create progress invoices to request partial payments during a project.

 

You can find these steps as well as additional information such as the difference between invoice statuses at the following link: Create invoices in QuickBooks Online. For future reference, I'm also including a helpful article for you to check out: Customize invoices, estimates and sales receipts in QuickBooks Online.  

 

If you have any other questions, feel free to post here anytime, night or day. Thank you and have a lovely day. 

Level 2

Reports and accounting

I know how to send invoices but the invoice is NOT attaching to the email. It sends the amount due and a link to pay.   

QuickBooks Team

Reports and accounting

I appreciated adding more information about the issue, dlscornett.


Based on the details, we’ll have to configure the Email options for all sales forms settings to attach the invoice. Let me help you perform this task in your company.

 

  1. Go to the Gear icon at the top to select Account and Settings under Your Company.
  2. Tap the Sales menu on the left panel and click the Pencil icon for Online delivery.
  3. From there, tick the radio button for Show full details in email and mark the box for PDF Attached.online delivery.png
  4. Click Save and Done.

For additional resources, this guide provides information on how to print invoices or get a link to share with customers. It also contains links to other processes you can do when using the Invoice feature: Create invoices in QuickBooks Online. 


Don’t hesitate to let me know if you still need help with QuickBooks. I’ll be glad to assist further. Have a great day ahead.

Level 1

Reports and accounting

Do you know why/when this changed? As of October the attachment was sent out when you send the email, but as of 11/20 it was no longer attaching, when that setting was already elected.   Just curious, our firm has a lot of clients that use this feature.... 

QuickBooks Team

Reports and accounting

Hello there, @jillshumatestage1financialcom.

 

I understand the effect of this error on your business. There aren't any changes in the system about emailing invoices with attachments. However, there's an on-going issue about this.

 

Our product team is investigating why attachments are not being sent with the emails. I suggest contacting our Phone Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue.

 

Here's how to contact our QuickBooks Online Customer Support team. Then, let them add you to Investigation INV-51962.

 

In the meantime, you can manually download the invoice payment receipt in QBO and send it to the client outside QuickBooks as a workaround. 

 

Thank you for your patience while we're investigating this. If you have additional questions, please don't hesitate to leave a comment below.

Level 1

Reports and accounting

Hello, 

 

When trying to send out an email via QuickBooks, the "attach to email" checkbox isn't allowing me to toggle it. Do you know why this may be? 

 

Thank you,

Melis 

QuickBooks Team

Reports and accounting

Hi there @melisaydin,

 

Thanks for checking in with the QuickBooks Community. Thank you for providing the screenshot. I’d love to help you with attachments to your emails. Have you tried opening your QBO in a private browser and sending it from there? If not, let’s try that first.

  • Chrome: Press Ctrl + Shift + N
  • Firefox and Internet Explorer: Press Shift + Ctrl + P
  • Safari: Press Ctrl + Option + P

If you are able to add an attachment in the private browser window, then you will want to clear your cache in your regular browser: Clear cache and cookies to fix issues when using QuickBooks Online

 

I’ll be looking forward to hearing how it goes. Let me know if you have any other questions or if there is anything else I can help you with. I’ll be here.

Level 1

Reports and accounting

Hi Monica, 

 

I just tried toggling the check box next to "Attach to Email" and it still isn't allowing me to toggle the little box, rendering it impossible to include the PDF I'd like to send along with the reminder email via QuickBooks. 

 

Do you know if this is a coding error?

 

Thanks,

Melis

Level 1

Reports and accounting

Hi Monica, 

 

I tried the private browser, and it still isn't allowing me to toggle the checkbox to include my attachment with my reminder emails within QBs online. 

 

Do you know why this may be? Perhaps it has something to do with code?

 

Thank you,

Melis

QuickBooks Team

Reports and accounting

I've got you covered, Melis.

 

I appreciate you for trying out the steps suggested by my peer above. I'm here to provide additional fixes about your reminder emails concern.

 

By "code", do you mean coding errors displayed when using a specific device? If so, yes, that's one possible reason why you're unable to tick the Attach to email option. 

I have some ideas on how to get around this issue. First, make sure to log in as the Master or Company Admin when setting up your reminder emails.

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Then, you can use another supported browser. This helps ensure you get the best and most secure experience with the program.

 

Second, you can use another device when performing the said task. 

 

If the issue persists, you contact our support team for further help. This way, they can perform a screen-sharing session and provide other fixes as needed.

 

When you're all good, you can send your emails as a batch. This way, you can save time and make your task easy.

 

Please let me know in the comments if you need more help with managing your reminder emails. I'm here to back you up.