Good day, acamis78.
When a browser stored a lot of caches, it could cause problems like bringing up the information or latency issue. As an initial step, you can press the F5 key on your keyboard to refresh the page.
If you're still getting the same result, let's open your account in an incognito window and see if it works for you. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Once logged in, go back to your invoice and sales receipt templates and change the text from there. If it rectifies the problem, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages.
In case you need help with utilizing your sales forms templates in QuickBooks Online as well as on what other information you can add, you can go through the resources below:
Feel free to post again if you have other concerns about QuickBooks. I'll be more than happy to help. Have a good one!