I want to ensure you get the support you need, @rgschafer.
As of now, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. To ensure your issue gets prioritized and addressed on time, I recommend contacting our dedicated support team during business hours.
You can also access our QuickBooks Online Support Team through this link: Contact support.
Please also know that the Community is full of experts who are knowledgeable in all aspects of QuickBooks. I'd appreciate it if you can provide more details about your post so I can able to address your concern.
Feel free to ask any questions below, and I'll work to get those answered for you. I'll be keeping an eye out for your reply. Take care!