Thanks for getting back to us with the update, and I appreciate your time doing all the possible steps to get this sorted out.
The first suggestion given by my colleague means that you can either do that through My Computer or using the wild card search. Since you've already did all the steps to find it, I would recommend contacting our support agents.
They can help you find the file in your computer with their tools. Here's how to reach them:
- Open QuickBooks Desktop.
- Go to the Help menu, then choose QuickBooks Desktop Help.
- Click the Contact us link at the bottom of the pop-up window.
- On the new window, click QuickBooks Setup & Navigation for the topic.
- Scroll down and click the Start a Message button.
After finding the correct company file, you can check this article if you need help using the Accountant's copy: Use the Accountant's Copy.
If you need to do something else in the program, our help articles are always available for viewing. Check out our guides and important details about processes here.
Closing the company can be a tough decision, but we do hope you'll find other business ventures soon. If you have other questions or concerns for QuickBooks Desktop, you're welcome to post here again. I'll be around to help.