Hello there, jasmine-b.
We can only void an online bill payments on the business day 1PM PT before the deposit date. Here's how to do it:
- Select Expenses on the left menu and go to the Pay Bills Online tab.
- Select Payments and look for the online bill payment you want to void.
- Click Track Status and select Void.
- Select the void request type:
- Remit funds back to my bank account
- Reissue a new payment to the vendor
- Enter your void request reason.
- Select Submit Request.
Note that we can only void online bill payments on the business day 1pm PT before the deposit date. You can also use this link for reference: Void an Online Bill Pay payment.
Let us know if you need anything else. Have a great day!