Level 1

Do they make a practice of not answering billing questions!!! Call me at. xxx-xxx-xxxx ? Should I cancel??

Disputed the charge thru discover No resolution to the problem.
QuickBooks Team

Reports and accounting

Hi there, we can answer billing questions for you, @norvillfarms.


You can always share with us your experience or give additional details about the disputed charge through Discover.


Getting the correct billing charge for your subscription is my top priority. However, we're unable to call you and pull up your account here on this public forum using your contact information.


You'll want to check the exact amount of your billing in a private environment so that you'll know when to cancel it. Please, reach us by following these steps below:

  1. Sign in to QuickBooks Online and then click the Help icon on the upper right menu.
  2. Tap Contact Us.
  3. Then enter a brief query, then hit Let's talk.
  4. Choose to Get a callback or Start a chat.


Please remember that we have cut our support hours from Monday to Friday, from 6:00 AM to 6:00 PM due to Covid-19.


I've added a guide on how to change billing info in case you need a reference. Here's the link: Update billing, payment, and subscription info in QuickBooks Online. It covers how to view your payment history and a link to change a billing cycle.


Feel free to tag if any I can be of help. I'll be here to assist you. Stay safe and healthy!