QuickBooks Team


Hi there, @blaisew.


Let's try some basic troubleshooting steps to check if this is a web browser related issue. Sometimes, the stored cache for a long period causes unusual behavior to the browser. Let me show you how.


To start, let's access your QuickBook Online (QBO) account via a private/incognito window. Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to run reports with ease via a private/incognito window, then we'll have to clear your regular browser cache. This way, it'll prevent unusual behavior to the browser.


If the error persists, I suggest using another supported browser.


I've also added this great resources for reference in case you want to learn how to customize reports in QBO: CUSTOMIZE REPORTS


As always, feel free to leave a comment below if you need further assistant. I'm always here to help. Take care!