Hi there, @blaisew.
Let's try some basic troubleshooting steps to check if this is a web browser related issue. Sometimes, the stored cache for a long period causes unusual behavior to the browser. Let me show you how.
To start, let's access your QuickBook Online (QBO) account via a private/incognito window. Here are the keyboard shortcuts in opening a private/incognito window:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If you're able to run reports with ease via a private/incognito window, then we'll have to clear your regular browser cache. This way, it'll prevent unusual behavior to the browser.
If the error persists, I suggest using another supported browser.
I've also added this great resources for reference in case you want to learn how to customize reports in QBO: CUSTOMIZE REPORTS
As always, feel free to leave a comment below if you need further assistant. I'm always here to help. Take care!