Hi there, @jeneanne.
Let's perform some troubleshooting steps so you can record a sales tax payment successfully.
There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging into your QBO account using a private browser.
To use a private browser, here's how:
- Google Chrome: Ctrl + Shift + N
- Internet Explorer: Ctrl + Shift + P
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
Once logged in, go back and try to record a sales tax payment again to double-check. For more guidance, feel free to read this article: Set up and use automated sales tax.
If this works, it means that you need to clear your browser's cache so the system can start fresh.
If you get the same result while using a private browser, I recommend switching to a different browser.
You might also want to read this article to learn how to manage sales tax payments: Manage sales tax payments in QuickBooks Online.
Fill me in if you need further assistance with recording sales tax payment in QuickBooks Online. I'm always around here to help. Have a good one.